Flag us down
Fit questions, fabric questions, something the site got wrong. All of it reaches a person, and the answer usually takes a day or two.
The front desk
Flag us down by mail
Paper still works too. Letters reach the studio at:
2166 Palomar Point Way, Suite 12, Carlsbad, CA 92011Both doors lead to the same desk. Neither is a shop: there is no counter, nothing to try on and nobody to receive a parcel — orders and returns live with the retail partner.
What we can answer
How a polo is cut and where it runs slim, what the blend is, which of two layers is the warmer one, whether a print reads loud in daylight or settles down. This is the part we actually know, because we drew it.
What we cannot answer
Anything about an order that has already been placed. The order lives with our retail partner, and only they can see it: where the parcel is, what was charged, whether a return has arrived. Their order page and their support are the fastest route, and we have no window into any of it.
How to reach us
Mail is the whole front desk. The line in the footer of every page opens a message to the studio, and it lands with someone who was in the room when the piece was cut. No forms, no queue numbers.
In one line each
- Fit, fabric and design questions: the studio, by mail from the footer.
- Orders, payment, delivery and returns: our retail partner, from their order page.
- Something wrong on this site: tell us, we would rather know.
Still stuck? The tee sheet narrows the rack in four questions, and the studio answers mail. Fill in the tee sheet or flag us down.